1. Introduction

Welcome to Stream+254 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, payment information when you register or make purchases.
• Usage Data: Information about how you interact with our service, including content viewed, search queries, and device information.
• Device Information: IP address, browser type, operating system, and mobile network information.
• Location Data: Approximate location based on your IP address to provide localized content.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our services
• To personalize your experience and content recommendations
• To process transactions and send payment receipts
• To communicate with you about updates, security alerts, and support messages
• To detect and prevent fraud and unauthorized access
• To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Access controls to limit internal access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Usage data is typically retained for 12 months to improve our services.

6. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@stream254.com.

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@stream254.com
• By phone: +254 700 123 456
• By mail: Stream+254 Ltd, P.O. Box 12345-00100, Nairobi, Kenya